Documentation
FlippinTickets user guides
Step-by-step help for attendees and promoters — including PIN sign-in, ticket transfers, event reactions, promoter reviews, team roles, door scanning, cashouts, account migration, affiliate marketing, and UTM tracking. Use the sidebar to jump between topics, or scroll and follow the table of contents on the right.
Introduction
Welcome to the FlippinTickets help centre. These guides explain how to discover events, buy tickets securely, sign in with a one-time PIN, transfer tickets, leave reactions, rate promoters, migrate your account from the previous platform, and get support when something does not go as planned.
Promoters can also learn about team roles and permissions, door scanning, printed ticket sales, event cashouts, affiliate marketing, UTM tracking, and checking balances on WhatsApp.
Sign in with PIN
You can sign in without a password using a one-time PIN sent to your email or WhatsApp number. This is available from the Sign in screen on the public site and at /admin/signin for promoter team members.
How PIN sign-in works
Open Sign in and choose the PIN sign-in tab. Enter your email address or WhatsApp number and tap Send PIN.
Enter the 5-digit code we send you. Once verified, you are signed in — no password required for day-to-day access.
- Use the same email or phone number stored on your FlippinTickets account.
- PIN codes expire after a short period. Request a new one if yours has expired.
Team members invited to a promoter
When a promoter adds you to their team, you receive a welcome email explaining your role. Sign in at /admin/signin using PIN sign-in with the email address on the invite.
See Team members & roles for what each role can access in the admin dashboard.
Account migration
FlippinTickets has moved to a new platform. If you previously bought tickets or had an account on the old site, your profile and order history can be linked when you sign in with the same email address.
Existing customers may not have a password set on the new platform yet. The fastest path is PIN sign-in from the Sign in screen (see Sign in with PIN). You can also use the account recovery flow below to set a new password.
Sign in with your existing email
Open Sign in and enter the email address you used on the previous platform. If you already set a password on the new site, sign in as normal.
If you see a message that your password is missing, choose Find my account (or follow the prompt to search by email). This starts the secure migration flow for legacy accounts.
Verify with a one-time PIN
Enter your email on the account search screen and request a one-time PIN. We send the PIN to your registered email address.
Enter the PIN when prompted. Once verified, you will be asked to set a new password for the new platform.
- Send a one-time PIN to your email.
- Enter and validate the PIN.
- Set a new password and sign in.
PIN sign-in without a password
You can also sign in using the PIN sign-in tab on the Sign in screen — by email or WhatsApp — without setting a password first. This is the fastest way to access migrated tickets on a new device.
Your tickets and orders
After you sign in with your migrated account, previously issued tickets and orders should appear under My tickets and your account area, provided they were associated with the same email on the legacy system.
If you cannot find an order, contact support with your order ID or the email used at checkout on the old platform.
How ticketing works
Events are listed by verified promoters. Each event can offer multiple ticket types (general admission, VIP, early bird, and free RSVP) with its own price and availability.
When you complete checkout, we create a digital ticket linked to your order. Each ticket has a unique QR code used for entry on the day of the event.
Order lifecycle
An order moves from draft → pending payment → paid → tickets issued. Free orders skip payment but still generate tickets once you confirm your details.
Create an account
Sign up with your email address or use a supported social login. Verify your email so we can send tickets and order receipts.
You can browse events without an account, but you must be signed in to complete checkout and access your ticket wallet.
If you already had an account on the previous FlippinTickets platform, do not create a duplicate — use account migration instead with the same email address.
Find events
Use the homepage search to filter by city, date, or category. Event pages show venue details, lineup, gallery, and available ticket types.
Save events you are interested in by sharing the link or adding the date to your calendar from the event page.
Checkout & payment
Select ticket quantities, enter your name, email, and phone number, then choose a payment method supported in your market (card, mobile money, or EFT where available).
Prices include service fees and payment processing where applicable. Review the order summary before confirming payment.
Pending payments
Some methods require approval on your phone or bank app. Keep the checkout window open until payment is confirmed. You can return to your orders list to retry if payment fails.
Discount codes
If the event organiser or an affiliate shared a promo or referral code, enter it at checkout before you pay. Valid codes adjust your order total according to the event's rules.
Receive your tickets
After successful payment, tickets are issued to your account within a few seconds. Open My tickets from the menu or use the link in your confirmation email.
Each ticket displays a QR code. Screenshot or download options may be available depending on the event settings.
View & transfer tickets
All tickets for your account appear under My tickets. Open an order to see payment status, individual ticket numbers, and QR codes for entry.
If you cannot attend, use Transfer selected ticket on the ticket page. The recipient signs in with the email you provide to access the same QR code. Transfers are final once completed — double-check the recipient address before confirming.
How to transfer a ticket
Sign in, open My tickets, and select the order containing the ticket you want to send.
Choose the ticket, tap Transfer selected ticket, enter the recipient email, and confirm. They receive access after signing in with that email.
- Only tickets you own and that have not already been transferred can be sent.
- The QR code stays valid — entry staff scan the same code for the new holder.
Like events & reactions
Signed-in users can engage with events they attended or enjoyed. Tap the heart on an event page to like it and save it to your favourites.
Scroll to the Event reactions section on any event page to leave a star rating and a written reaction. Reactions help other buyers discover great shows and give promoters useful feedback.
Rate promoters
After attending an event, you can rate the promoter who ran it. Open the promoter's public profile and go to the Reviews tab.
Signed-in users can leave one star rating and a short written review per promoter. Reviews help other buyers choose trusted organisers.
Leave a review
Find the promoter from an event page or search, open their profile, and select the Reviews tab.
Choose a star rating, write your feedback, and submit. You must be signed in to post a review.
Entry & scanning
Present your QR code at the door. Staff scan it once; duplicate scans are rejected to prevent sharing a single ticket.
Arrive with a charged phone or a printed copy if the venue allows it. Some events may require matching the name on the ticket to your ID.
Refunds & support
Refund policies are set by the event organiser. Check the event page before purchase. For charge disputes, contact support with your order ID.
We typically respond within one business day. Include screenshots and the email address used at checkout.
Promoter accounts
Promoters can create events, configure ticket types, upload gallery media, and view guest lists from the admin dashboard.
Publishing an event makes it visible on the public site. Draft events remain private until an admin publishes them or approves your publish request.
From the promoter admin area you can manage affiliates, per-event marketing tools, door scanning, and cashout requests on published events. For team access and roles, see Team members & roles.
Team members & roles
Promoters can invite staff and partners with role-based access. Open Promoters in the admin sidebar, select your promoter profile, and open the Team members tab. You need team management permission to add or edit members.
Roles and what they can do
Each team member has one role. The dashboard shows only the actions their role allows; restricted areas display a permission message instead of the full UI.
- Organiser / Admin — full event, ticket, cashout, team, and promoter settings management.
- Scanner — view events, scan tickets at the door, and use the guest list.
- Ticket seller — scan tickets and sell or record printed tickets at the door.
- Affiliate / Influencer — view events and access marketing-related tools.
- User — read-only visibility on events and dashboards.
Invite a team member
On the Team members tab, add someone by searching for an existing user or entering their email and full name. Assign a role and choose whether they receive event communications.
New invitees receive a welcome email with their role summary. They sign in at /admin/signin using PIN sign-in — no password setup is required on first access.
Scan tickets at the door
On active (published) events, open the event Details tab and choose Scan tickets to open the dedicated scan page, or go directly to /admin/events/[slug]/scan.
Point the camera at each attendee's digital ticket QR code. When a group bought multiple tickets of the same tier, you can check in one ticket or the entire remaining group. Organisers can scan from about five hours before the event start until shortly after it ends; platform admins can scan at any time.
Scanning tips
Allow camera permissions when prompted and use a well-lit area for faster reads. If scanning fails, confirm the ticket belongs to the correct event and has not already been used.
- Scan tickets appears only on published events in Active status.
- Each QR code can be scanned once for entry.
Printed ticket sales
Use the Printed tickets tab on published events to generate physical ticket stock and record pre-event sales when a customer buys a printed ticket from your outlet.
Recording a sale before the event updates inventory and dashboard sales metrics. At the event, use the scan page to check in sold printed tickets the same way as digital tickets.
Event cashouts
Published events include a Cashouts tab in admin. Each currency shows revenue, amounts already cashed out, pending requests, wallet balance, and available amount you can request.
Organisers submit cashout requests with an amount, currency, and due date. Platform admins can upload proof of payment and mark pending requests complete, or close remaining balances when an event is finished.
Request a cashout
Open a published event, go to the Cashouts tab, and use the Request cashout form. Choose the currency, enter an amount up to the available balance, and set a due date.
Submitted requests appear in the cashout list with Pending status until an admin completes them.
Cashouts hub (admins)
Admins can open Cashouts in the sidebar to see requests across all events. Filter by status, currency, or search terms, then open an event's Cashouts tab to upload proof and complete a request.
Close event cashouts (admins)
When an event has ended and pending requests are cleared, admins can use Close event cashouts on the event Cashouts tab. This creates completed cashout records for any remaining revenue per currency.
You can optionally sync wallet balances when closing. Complete any pending requests before closing.
WhatsApp balance checks
Promoters with a registered WhatsApp number on their account can text Balance to the FlippinTickets WhatsApp admin number to receive a per-event balance report for their active events — revenue minus cashouts and commission — without opening the dashboard.
Platform admins with a registered WhatsApp number can text balance followed by an event ID (numeric ID from admin event details), e.g. balance 42, to receive the balance report for that specific event.
Your WhatsApp number must match the one stored on your user profile. Contact support if you need your number updated.
Affiliate marketing
Affiliate marketing lets promoters reward partners who drive ticket sales. Add affiliates at the organiser level, then assign unique referral codes per event to attribute page views, orders, and purchases.
Add affiliates to your organiser
Open your promoter profile in the admin dashboard and go to the Affiliates tab. Add each partner with their name, email, and phone number.
Affiliates can also be linked to user accounts with the affiliate role when they need dashboard access.
Create event affiliate codes
On an event, open the Affiliate codes tab. Select an affiliate from your organiser roster and set a unique code (letters, numbers, hyphens, or underscores).
Each code ties that affiliate to traffic and sales for that specific event. An event must have an organiser assigned before codes can be created.
Measure affiliate performance
The event dashboard shows affiliate performance charts after codes are created and traffic arrives. Review page views, orders, and ticket purchases per affiliate to understand which partners are driving sales.
UTM tracking
UTM tracking helps organisers measure where event traffic comes from and how well each campaign converts. Tags are created in the event admin area and applied automatically when visitors land on the event page with matching URL parameters.
Automatic capture on event pages
When a visitor opens an event page, the platform reads supported parameters from the URL and stores them against the browsing session. Supported parameters include utm_source, utm_medium, utm_campaign, utm_term, utm_content, fbclid, gclid, and ftk (affiliate code).
These values are sent with page view and checkout events so you can see which links led to interest and which led to ticket purchases.
View UTM reports
The UTM tracking table in the event admin shows each tag with page views, checkout starts, and conversions. Use this to compare channels and refine your marketing spend.
Platform admin tools
Platform admins have additional tools in the admin sidebar for operating across all promoters and events. These sections are not visible to promoter team members.
Orders
Open Orders in the sidebar to search and review ticket sales across events. Use filters to find orders by customer, event, or payment status.
Messaging
The Messaging inbox lets admins respond to customer chat conversations from the platform.
Event leads
Event leads lists inbound interest submissions from organisers who want to list events on the platform. Review and follow up from the Events submenu.
Cashouts hub
The Cashouts page aggregates payout requests from all events. See Event cashouts for how organisers submit requests and how admins complete them.
Need more help?
Contact our support team from the contact page. Include your order ID for faster assistance with ticket issues.